Privacy Policy

1. Introduction

Zai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion mobile application.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address)
• Conversation text and voice messages
• Voice transcripts from speech-to-text processing
• User preferences and settings

2.2 Automatically Collected Information

• Device information (model, operating system, unique identifiers)
• Usage data (features used, interaction patterns)
• Log data (IP address, timestamps, error logs)
• Locale and language preferences

3. How We Use Your Information

• To provide and maintain the AI conversation service
• To maintain conversation context and continuity
• To improve and personalize your experience
• To analyze usage patterns and improve our services
• To communicate with you about updates and support
• To ensure security and prevent fraud

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• TLS encryption for all data transmitted between your device and our servers
• Infrastructure encryption at rest provided by Supabase
• Regular security audits and updates
• Access controls and authentication requirements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: We use third-party AI providers (OpenAI, Deepgram, ElevenLabs) to process conversations and voice data. These providers have their own privacy policies.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, sale, or acquisition.

6. Your Rights and Choices

You have the following rights:

• Access and review your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of analytics and non-essential data collection
• Export your conversation data

To exercise these rights, contact us at support@zaicompanion.com

7. Children's Privacy

Zai is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: support@zaicompanion.com